Shipping Policy

At Powerplaybats,  we aim to provide fast, reliable, and secure delivery of all orders. This Shipping Policy outlines how we handle and process deliveries for our customers.

1. Order Processing

• Orders are typically processed within 1–2 working days after payment confirmation.

• We take clear photos and videos of every bat before dispatch to ensure accuracy and condition verification.

• You will receive an order confirmation email and a dispatch notification with tracking details once your order is shipped.

2. Shipping Methods & Delivery Times

• We use trusted courier partners to deliver across the UK and internationally.

• UK Deliveries: Estimated delivery time is 2–5 working days from dispatch.

• International Deliveries: Delivery times vary depending on the destination, generally 7–14 working days.

• Please note: Delivery times are estimates only and may vary due to factors beyond our control (e.g., customs, courier delays).

3. Shipping Costs

• Shipping charges are calculated at checkout based on delivery location and order size/weight.

• Customers are responsible for providing accurate shipping details. We cannot be held liable for delays or non-delivery caused by incorrect addresses provided at checkout.

4. Tracking Your Order

• Once dispatched, you will receive an email with your tracking number.

• You can track your delivery directly via the courier’s website.

5. International Shipping & Customs

• International orders may be subject to customs duties, import taxes, and fees imposed by the destination country.

• These charges are the responsibility of the customer and are not included in the product or shipping price.

• Customs processes may also cause delays outside our control.

6. Damaged or Lost Parcels

• If your order arrives damaged, please contact us immediately at powerplaybats@gmail.com with photos of the packaging and item.

• In the event of lost parcels, we will work with our courier partners to investigate and resolve the issue.

7. Returns Linked to Shipping

• If a product is received faulty or damaged, customers are entitled to a replacement, refund, or alternative solution (as detailed in our Return Policy).

• In such cases, up to £8 return postage costs will be reimbursed when a valid postage receipt is provided.

8. Contact Us

For any queries about shipping, please contact us at powerplaybats@gmail.com.

By placing an order with Powerplaybats.com, you agree to the terms outlined in this Shipping Policy.