Privacy Policy

Last updated: 22/09/2025

At Powerplaybats.com, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit or shop with us online.

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1. Information We Collect

When you interact with our website, we may collect the following information:

• Personal details: Name, billing and delivery address, email address, phone number

• Payment information: Card and payment details (processed securely via third-party payment providers — we do not store full card details)

• Order details: Products purchased, order history, transaction records

• Website usage data: IP address, cookies, browser type, and browsing activity

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2. How We Use Your Information

We use your personal data to:

• Process and deliver your orders

• Provide customer service and support

• Send important service-related communications (order confirmations, dispatch and delivery updates)

• Improve our website, products, and customer experience

• Send marketing communications only if you have opted in

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3. Legal Basis for Processing

We process your personal data under the following lawful bases, in accordance with UK GDPR:

• Contract: To fulfil and manage your orders

• Legal obligation: To comply with tax, accounting, and regulatory requirements

• Consent: For marketing communications

• Legitimate interest: To improve our services, secure our website, and prevent fraud

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4. Sharing Your Information

We only share your personal data with trusted third parties where necessary, including:

• Payment processors for secure transactions

• Delivery and courier services to ship your orders

• IT and website service providers for hosting and maintenance

We do not sell, rent, or trade your personal data to third parties.

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5. Data Storage & Security

• Your data is stored securely and handled in compliance with UK GDPR

• We use appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse, or alteration

• Personal data is retained only for as long as necessary to meet business, legal, and regulatory obligations

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6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate or incomplete information

• Request deletion of your data ("right to be forgotten")

• Restrict or object to processing of your data

• Request data portability

• Withdraw consent for marketing at any time

To exercise any of these rights, please contact us at powerplaybats@gmail.com.

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7. Cookies

Our website uses cookies to improve functionality and analyse website traffic.

• You can manage or disable cookies through your browser settings

• Some cookies are essential for the website to function correctly

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8. Marketing Communications

• If you subscribe to our mailing list, we may send you updates, offers, and promotions

• You can unsubscribe at any time using the link in our emails or by contacting us directly

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated revision date.

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By using Powerplaybats.com, you acknowledge and agree to the terms of this Privacy Policy.